Management of Direct Sales and Wine Clubs
Wine Club Management
We manage your ongoing Loyalty Club program, providing continuity in marketing, customer service and sales
Ongoing Program Management
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Maintenance of customer database and Loyalty Club
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Order Processing
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Coordination of fulfillment for direct sales
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Management of wine inventory and allocations for Loyalty Club and Direct Sales
Customer Service
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Management of customer service email
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Phone support for customer service
Compliance
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Monthly sales reporting for compliance
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Preparation of integration with ShipCompliant and other online compliance software
Printed Materials
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Development of printed materials including Club newsletters and direct mail pieces
Reporting
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Preparation of Monthly Club and Direct Sales Reports, with prior month and year comparisons
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Statistic reporting on online visits and sales; email campaign tracking
Allocation Release Management
Designed for the smaller winery with limited production wines, this program manages your ongoing allocated release program, providing continuity in marketing, customer service and sales.
Ongoing Program Management
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Maintenance of customer database
-
Order Processing
-
Coordination of fulfillment for direct sales
-
Management of wine inventory and allocations
Customer Service
-
Management of customer service email
-
Phone support for customer service
Compliance
-
Monthly sales reporting for compliance
-
Preparation of integration with ShipCompliant and other online compliance software
Printed Materials
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Development of printed materials including fact sheets, newsletters and direct mail pieces
Reporting
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Preparation of Monthly Direct Sales Reports, with prior month and year comparisons
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Statistic reporting on online visits and sales; email campaign tracking
Social Media Management
We successfully develop and maintain ongoing engagement with your customers using Social Media
Profile Management
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Work with management to identify and create profiles for the major Social Media outlets
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Provide ongoing management of social media accounts, working closely with owners and management to successfully promote engagement and sales
Reporting
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Provide monthly reporting on the results on the social media outreach, including increase in customer interaction and sales
Contact us for a free initial consultation - wdms@winedirectmarketing.com or 707-738-1301.