Management of Direct Sales and Wine Clubs

Wine Club Management

 

We manage your ongoing Loyalty Club program, providing continuity in marketing, customer service and sales

Ongoing Program Management

  • Maintenance of customer database and Loyalty Club

  • Order Processing

  • Coordination of fulfillment for direct sales

  • Management of wine inventory and allocations for Loyalty Club and Direct Sales

Customer Service

  • Management of customer service email

  • Phone support for customer service

Compliance

  • Monthly sales reporting for compliance

  • Preparation of integration with ShipCompliant and other online compliance software

Printed Materials

  • Development of printed materials including Club newsletters and direct mail pieces

Reporting

  • Preparation of Monthly Club and Direct Sales Reports, with prior month and year comparisons

  • Statistic reporting on online visits and sales; email campaign tracking

Allocation Release Management

 

Designed for the smaller winery with limited production wines, this program manages your ongoing allocated release program, providing continuity in marketing, customer service and sales.

Ongoing Program Management

  • Maintenance of customer database

  • Order Processing

  • Coordination of fulfillment for direct sales

  • Management of wine inventory and allocations

Customer Service

  • Management of customer service email

  • Phone support for customer service

Compliance

  • Monthly sales reporting for compliance

  • Preparation of integration with ShipCompliant and other online compliance software

Printed Materials

  • Development of printed materials including fact sheets, newsletters and direct mail pieces

Reporting

  • Preparation of Monthly Direct Sales Reports, with prior month and year comparisons

  • Statistic reporting on online visits and sales; email campaign tracking

 
Social Media Management

 

We successfully develop and maintain ongoing engagement with your customers using Social Media

Profile Management

  • Work with management to identify and create profiles for the major Social Media outlets

  • Provide ongoing management of social media accounts, working closely with owners and management to successfully promote engagement and sales

 

Reporting

  • Provide monthly reporting on the results on the social media outreach, including increase in customer interaction and sales

 

Contact us for a free initial consultation - wdms@winedirectmarketing.com or 707-738-1301.

Wine Direct Marketing Services, LLC

707-738-1301

wdms@winedirectmarketing.com

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