Management of Direct Sales and Wine Clubs

Wine Club Management

We manage your ongoing Loyalty Club program, providing continuity in marketing, customer service and sales

Ongoing Program Management

Maintenance of customer database and Loyalty Club
Order Processing
Coordination of fulfillment for direct sales
Management of wine inventory and allocations for Loyalty Club and Direct Sales

Customer Service

Management of customer service email
Phone support for customer service

Compliance

Monthly sales reporting for compliance
Preparation of integration with ShipCompliant and other online compliance software

Printed Materials

Development of printed materials including Club newsletters and direct mail pieces

Reporting

Preparation of Monthly Club and Direct Sales Reports, with prior month and year comparisons
Statistic reporting on online visits and sales; email campaign tracking

Allocation Release Management

Designed for the smaller winery with limited production wines, this program manages your ongoing allocated release program, providing continuity in marketing, customer service and sales.

Ongoing Program Management

Maintenance of customer database
Order Processing
Coordination of fulfillment for direct sales
Management of wine inventory and allocations

Customer Service

Management of customer service email
Phone support for customer service

Compliance

Monthly sales reporting for compliance
Preparation of integration with ShipCompliant and other online compliance software

Printed Materials

Development of printed materials including fact sheets, newsletters and direct mail pieces

Reporting

Preparation of Monthly Direct Sales Reports, with prior month and year comparisons
Statistic reporting on online visits and sales; email campaign tracking

Social Media Management

We successfully develop and maintain ongoing engagement with your customers using Social Media

Profile Management

Work with management to identify and create profiles for the major Social Media outlets
Provide ongoing management of social media accounts, working closely with owners and management to successfully promote engagement and sales

Reporting

Provide monthly reporting on the results on the social media outreach, including increase in customer interaction and sales